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Returns & Exchanges

At about-face, we want you to love your look, which is why we offer a 30-day window for returns and exchanges on all items purchased directly from our site. If a shade isn't perfect or a formula doesn't fit your vibe, we are here to make it right.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back or exchange.

2

Print Your Label

Once your request is approved, we will email you a prepaid UPS shipping label to print and attach to your return package.

3

Pack and Ship

Securely pack your items in their original packaging if possible and drop the box off at any authorized UPS shipping location.

4

Receive Your Refund

After our warehouse receives and inspects your return, we will process your refund to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing