Returns & Exchanges
At about-face, we want you to love your look, which is why we offer a 30-day window for returns and exchanges on all items purchased directly from our site. If a shade isn't perfect or a formula doesn't fit your vibe, we are here to make it right.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back or exchange.
Print Your Label
Once your request is approved, we will email you a prepaid UPS shipping label to print and attach to your return package.
Pack and Ship
Securely pack your items in their original packaging if possible and drop the box off at any authorized UPS shipping location.
Receive Your Refund
After our warehouse receives and inspects your return, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing